One standard, whatever you book.
Whichever service you book, the visit, the lab work and the report follow one standard and one format, and every report is reviewed and signed before it reaches you.

The ten-point standard
- 01
An intake call before the visit, so we arrive knowing the history.
- 02
An arrival window confirmed the day before, so no one is left waiting at home.
- 03
Photo documentation of every area inspected and every sample location.
- 04
Lab analysis only through AIHA-LAP accredited labs; chain of custody on every sample.
- 05
One report format on every job, with results stated in plain language first and lab data attached.
- 06
Every finding graded Immediate / Soon / Monitor / Fine, and every report ending in a numbered action plan.
- 07
Every report is checked against the photographs and the lab data, then reviewed and signed before it is released to you.
- 08
Report delivered within 7 business days (48 hours for incident and storm work preliminary memos).
- 09
Review call offered on every report.
- 10
No remediation performed and no commissions taken from contractors; we stay on your side of the table.
What to expect
- 01
Booking
Ask by phone, by referral or through the booking form. We confirm the service, the scope and the price with you before anything is scheduled. - 02
Intake call
1 to 3 days beforeWe call to go over the property's history and your concerns, so the visit is aimed at what matters. - 03
Field visit
Day of visitWe follow the written protocol for the service you booked, log readings and photographs, and send samples to the lab under chain of custody the same day. - 04
Lab
2 to 5 business daysResults return from an AIHA-LAP accredited lab. Rush analysis is available for incident and storm work. - 05
Graded report
Every finding is checked against the photographs and the lab data, graded Immediate, Soon, Monitor or Fine, and turned into a numbered action plan. The report is reviewed and signed before it is released. - 06
Delivery and review call
Within 7 business daysYou receive the report and a review call to walk through it, with vetted referrals where work is needed. - 07
Follow-up
Membership and program clients are booked for their next visit, and each visit is compared with the last.


How findings are graded
Immediate
Act now. These items lead the action plan.
Soon
Plan the fix. These come next in the plan.
Monitor
No action yet. Watch for change.
Fine
Nothing to do.